Returns & Exchanges

THE ROW offers complimentary returns on all orders within 14 days of delivery, provided items are in their original, unworn condition with all tags attached. Please note that fragrance, intimates, and final sale items are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, including all designer boxes, dust bags, and authenticity cards.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any previous labels are removed.

4

Ship and Track

Drop off your package at the designated carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing